Returns of any ordered product or replacement of the product are acceptable within 7 days of receipt of the product. Returns are limited to the following cases:

  • Damaged or Defective Products: If the product is received in a damaged or defective condition, immediately contact our Customer Care team at +91 98257 20008 or mail us at info@vrundavandairy.com. We will refund your payment or send a replacement product, depending on your preference after necessary verification. The contents of your shipment and the original packaging must be returned along with the damaged or defective products.
  • Different Product Receipt: If the product received is different from your ordered product, immediately contact our Customer Care team at +91 98257 20008 or info@vrundavandairy.com. We will refund your payment or send a replacement product, depending on your preference after necessary verification. The contents of your shipment and the original packaging must be returned along with the received product.

No return or replacement claim will be entertained after 7 days from receipt of goods.


Cancellation Policy

Cancellations are not allowed in any case except when the product has not been shipped from our warehouse. Please contact our Customer Care team immediately at +91 98257 20008 or info@vrundavandairy.com to assist you in the cancellation of the order.


Refund Policy

We will initiate any eligible refunds within 7 working days of our confirmation. It may take 7-15 working days to get it credited/reflected in your bank or credit card account statement as this involves inter-bank refund procedures which may take time. Vrundavan Dairy reserves all rights to reject any refund claim(s) without assigning any reason.


Shipping and Logistics (Terms and Charges)

Contact Information

To ensure good service and timely delivery, please provide correct contact details, including your PINCODE, in the Registration Form. It is essential for us to have your accurate contact number and email address for communication. This will help us provide excellent service to you.


Delivery in Nadiad, Gujarat, India

  • The estimated time of delivery within Nadiad, Gujarat, is generally 1-2 business days.
  • Please note that delivery is currently limited to Nadiad, Gujarat, only.